Aardvark Software Customer Support Information

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Our Support Pledge

Aardvark Software is absolutely committed to fully supporting our products. We are programmers, not marketing types. While no one can generate bug-free software, we try. When there is a problem, we want to fix it. So please let us know if you are encountering difficulties.

Important Notes

Need help? Start by checking the help file and the readme.txt. You can often find a "fix" to encountered problems in these files. If not, see below. Otherwise, call us or email us and a developer will get back to you.

Hot Issues - 6.0

If you are experiencing any problems, the first step is to upgrade to the latest version. You can download the latest files here. Just unzip and replace the existing exe, cnt and hlp files. (But you must have run the full install of 6.0 first.) Works with registered and trial versions of 6.0. (But will not work if you only have 5.x installed.)

Download Compare fixes	312KB	29-November-2000	1.0.91
Download Polisher fixes	640KB	16-July-2001	6.0.107
Download Pretty Printer fixes	640KB	16-July-2001	6.0.138

If you wish to be notified each time we post a change, please send us an .

Pretty Printer - Changing Printers under Windows XP

Print setup fails to change printers under WXP. To set a new printer, close Pretty Printer. Open \Windows\vbpp.ini and delete the line "CurrentPrinter=", save and close the file. Set the default printer to the desired printer, then start Pretty Printer.

Pretty Printer - General

If Pretty Printer displays a file correctly but will not print it correctly, the reason is almost always due to a problem with the printer driver. Often, trying a different font combination will solve the problem. If not, check with your printer manufacturer or at www.microsoft.com for the most current driver.

Upgrades

Upgrade information can be found on the Ordering Information page.

Patches & Fixes

If you are experiencing a problem with Pretty Printer, Polisher, or Compare, please e-mail the details to . Solutions may exist, or a solution may be found to resolve the issue. When requesting assistance by e-mail or fax please let us know how to reach you with our reply. Also, please send the following information so that we may serve you better: Your name, phone number, email address, time zone, Windows version, printer make and model.

Support Options

Aardvark Software offers a variety of support options to help you get the most from our products.

1. e-mail:
2. Fax: 815-461-9216, 24 Hours-A-Day.
3. Voice: 201-862-1446, Monday through Friday, 9:00 AM to 5:00 PM Eastern Time. (Technical support personnel may be available at other times, and you may leave a voice message at any time. A technician will respond to your message as soon as possible.)

When requesting assistance by e-mail or fax please let us know how to reach you with our reply. Also, please send the following information so that we may serve you better: Your name, phone number, email address, time zone, Windows version.

All versions of Compare, Pretty Printer and Polisher are Year-2000 ready. For more information, please see our Statement of Year 2000 Compliance.

Hot Issues - 5.0

Pretty Printer 5.0 generating tiny printing under NT 4. This problem often occurs after the installation of Visual Studio 6, but can be caused by any updates to OLEAUT32.DLL It is due to a bug in the Visual Basic 5.0 compiler that is exacerbated by OLEAUT32 changes. The STDFONT object is not processed correctly. Sometimes it occurs on all fonts, sometimes only on 8-10 point fonts. With some assistance from Microsoft, we have developed a fixed EXE that does not depend on the failing code. To receive the fix, please send e-mail with the date/time stamp and version of vbpp32.exe to .

We do have final fixed exe files for Pretty Printer 5.0 and Polisher 5.0. But we suggest that all users upgrade to our 6.0 versions - whatever version of VB they use.

Obsolete Operating Systems

As of version 6.0, there will be no more support for running Aardvark Software products on Windows 3.x, Windows for Workgroups, or Windows NT 3.51. However, the products will continue to support code written in VB 3.0 and 4.0/16 bit, as well as 4.0/32 bit, 5.0, and 6.0.

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